Best Independent Retailer

Recognising the contribution that independent retailers make to Wandsworth Borough.

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Best Independent Retailer

Retail sales are an extremely important economic indicator because consumer spending drives much of our economy. There is also a significant supply chain footprint sitting behind every thriving retail outlet - be that online, High Street or out of town - relying on the performance of the retailer to sustain the vibrancy of their own economic eco system.

This award sets out to recognise and acknowledge the ongoing contribution that independent retailers make in growing and sustaining our economy and also acknowledges the leading role that retailing plays in setting down the standard for customer service excellence.

It award is open to all independent retail businesses and will go to the business that can best demonstrate the following:

  • Demonstrable ‘first class’ customer service
  • Market and customer engagement excellence
  • A clear, concise and impactful plan for growth
  • Strong business/financial/market performance
  • Product and services innovation and differentiation
  • Change agility – adapting to consumer /trading trends